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FAQ

International Shipping?

We ship anywhere in the continental United States & Canada. International shipping is available to select locations. We can provide you with a quote before purchase if you message us with your shipping address.

How long will it take to produce my rug?

*Rugs are taking 2 weeks to ship out after purchase. Thank you for your patience.

To ensure you're getting the best possible product, we make our rugs to order. That means that when you place an order that rug will be made just for you, and not pulled from a storehouse. This method of production takes time and we ask that you allow up to two weeks from the day you place your order to the day it ships. 

Payment Information

What Payment Methods Are Accepted?

We accept the following types of credit card payments: VISA, MasterCard, American Express and Discover, Google Pay, Apple Pay, Shop Pay, and Shop Pay Installments. Also now offering Sezzle Payments! More information on how sezzle works

Orders & Returns

How Can I Cancel Or Change My Order?

Please email hello@timbercreekmercantile.com within 48 hours of your purchase to cancel, change, or update an order. We cannot guarantee that the order will be cancelled if it was already shipped.

Do I need an account to place an order?

An account is optional, and you may checkout as a guest. However for the best experience we recommend creating an account.

How Do I Track My Order?

We will provide a tracking number for you after your rug has been made produced and departs from the mill. Please note, you will not receive a tracking number at checkout.

You'll receive a tracking number as soon as your product ships (home goods, gift boxes, wool blankets & pillows, etc.) To ensure the best customer service possible, I try and ship out all orders as fast as I can! I love my customers.

When and how will my gift box order ship?

Please allow at least one week for delivery. Timber Creek Mercantile boxes from our shop typically process within 1-3 business days and are shipped via UPS or USPS Priority Mail. If you need your order on or by a specific date please email us at hello@timbercreekmercantile.com and we will try our best to make it happen! Currently, we only ship within the United States.

 How will my gift(s) be packaged and wrapped?

All of our gift boxes are packaged in high quality paper or wood slide top boxes and are tied with ribbon and/or seasonal accents. Please refer to the specific listing for details on how the outside of your gift will be wrapped. If you have something else in mind, please add this comment at checkout. Note that we occasionally (beautifully) wrap glass and breakable items to protect them for transport. All other home decor, textile, and scarf purchases will be neatly packaged in a good ol' shipping box!

Can I add a personalized note?

You bet! Please write your personal note or sentiment at checkout. If you prefer to write your own message, please add a note to include a blank card with your gift.

Can I customize my gift box?

Want to swap out an item or create a memorable one-of-a-kind gift? Send us a note at hello@timbercreekmercantile.com to get started. 

Do you make, represent, or love a product that I think would be perfect for Timber Creek Mercantile?

Let us know! We love discovering new brands and products. Send us a note at hello@timbercreekmercantile.com

 More about American Dakota Rugs....

Our Business Model

Your rug will be made just for you, in Georgia and are usually shipped within 10 business days. American Dakota rugs are CRI certified and comply with their rigorous indoor air quality standards. We take steps to eliminate waste and we are environmentally conscience.

EnduraStranTM Fibers

Our core rugs are made from premium nylon, manufactured in American Dakota's exclusive EnduraStranTMfibers. The yarn system is fade resistant, antimicrobial and commercial grade tested for heavy traffic. The yarn cleans easily with water eliminating the harmful effects of chemicals. The rugs are made from premium quality continuous filament nylon. By utilizing "EnduraStran" fibers our rugs will not wear out or crush like Polypropylene. Visit www.endurastran.com for more great info on our yarn.

What's so great about Nylon?

Nylon is the strongest yarn available. Because of its receptacles and color fastness nylon is the preferred base for our patented color application. Nylon is so strong it's in lariat rope used by champion calf ropers. It's used in repelling rope and parachute cords. It's the perfect resilient yarn that can take the abuse. Polypropylene or olefin yarn will mat under distress and can break. We apply two soil lifting properties in the yarn during the manufacturing process which helps our yarn shed soil. We also apply a synthetic fluoropolmer to our yarn system which is used on non-stick coating for pans and other cookware. This means that our yarn is difficult to wet which makes cleaning our rugs an easy task.

Color

We use a controlled lab to mix our color formulas, which are actually dyes, to ensure perfect color matching. We use "Pre-Met" dyes which have excellent light fastness properties and will not run or bleed when cleaned; this ensures deep dye penetration into our fiber and yarn bundles providing color luster, color fastness and durability. The color formulas are integrated into the design file which ensures the rugs will always be 100% consistent no matter how much time has passed between orders. Our protected color pallets consist of earth tones and hues found in western or mountain homes, these formulas ensure an interjection of color into your home.

American Dakota Endurastrand Material:

Some of the most captivating carpets utilize EnduraStran fibers in their construction. American Dakota parterned with the EnduraStran team because their fibers have extreme resiliance and soil eversion properties. In an industry full of yarn & construction types, EnduraStran has established a setr of criteria that has established a benchmark for quality yarn. The the help of EnduraStran fibers, American Dakota products naturally blend utility and beauty. American Dakota rugs can take the abuse of tracked-in snow, the wear of work boots, and the spills of a busy family. 

Loc-Bak reinforcement:

All of the American Dakota rugs are reinforced with Loc-Bak substructure; it's the foundation of their rug lines. The product's underside is an inter-locked grid system that is coated with an emulsion of polymer microparticles for added strength and durability. This added reinforcement provides dimensional stability, meaning products will maintain their size, shape, and will not pull apart. The structure provided by Loc-Bak prevents a floor cloth from crawling or gathering around table legs, etc. All American Dakota rugs are made with precision for added durability and finish. With all of the American Dakota rugs, a rug pad is recommended. 

Rugs are approximately: 3/8" thick, when shipped they are very flat, vacuuming will bring up the fibers in the rug.

 Actual Rug Sizes:

3x4 is approx. 2'8" x 3'10"

4x5 is approx. 3'10" x 5'4"

2x8 is approx. 2'1" x 7'8"

5x8 is approx. 5'4" x 7'8"

8x11 is approx. 7'8" x 10'9" 

8' Round/Square is approx. 7'7" Across

11x13 is approx. 13'2"x10'9" 

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American Dakota rugs are made-to-order from state of the art proprietary technology, which provides excellent quality and color repeatability. Our rapid ship system ensures an "always in stock" response to every order. Our rugs are CRI (Carpet and Rug Institute) Green Label Plus certified and comply with their rigorous indoor air quality standards. The Green Label Plus program symbolizes the carpet industry's commitment to a better environment. We are also making a difference in waste elimination, since 1999 our manufacturing facility has not contributed to landfills.

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See also: Rugs Made in the USA | American Dakota Rug Information