How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the item(s) you love to your Cart and proceed to Checkout as usual. Ordering ‘pre-order’ items gives you a chance to get items as soon as they become available from the manufacturer before anyone else!
When will my pre-order arrive?
Once you have secured your item, we will ship it to you as soon as it becomes available. Currently, we are shipping new items from the manufacturer once they become available. Please note the release date on the item before purchasing ‘pre-order’. Dates are, in rare cases, delayed beyond the original release date, but you will be notified via email with any changes on shipping dates.
As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.
Please note that when purchasing a pre-order piece, any items from our current collection in your Cart won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please email us at hello@timbercreekmercantile.com
Can I change the size or color of my pre-order?
Within 48 hours from purchase.
Can I cancel a pre-order?
If you change your mind, please email Customer Care at hello@timbercreekmercantile.com.
Can pre-ordered items be returned?
Please note that only items in new condition with tags attached and in their original package may be returned. Returns that are damaged, soiled, or returned without their original labels may not be accepted and may be sent back to the customer.